Troubleshooting Connection Errors to Cloud Instances in FORNAV

Issue

Users may encounter the following error when attempting to connect to a cloud instance in FORNAV:

Caption: Environments (8.1.0.2701)
Message: Error getting a list of environments.
Error: Object reference not set to an instance of an object.
System.NullReferenceException

The issue can occur while connecting to specific environments while accessing others without any problems, such as using a web browser.

Solution

To resolve this issue, it is recommended to update to the latest build of ForNAV. Users experiencing this problem can try the fresh build 2709, which includes fixes for this specific error.

Steps to Update FORNAV

1. Go to the official ForNAV website.
2. Download the latest version (2709) from the downloads section.
3. Install the update following the provided installation instructions.
4. Restart the application and attempt to connect to the cloud instance again.

Conclusion

After updating to build 2709, users reported that the connection issue was resolved. If the problem persists after the update, please contact ForNAV support for further assistance.

Additional Resources

For further information, visit the FORNAV website.